1. Your Right to Cancel
You have the right to cancel your purchase within 14 days of receiving your order, in line with UK Consumer Contracts Regulations. You then have a further 14 days to return the item.
2. Returns Eligibility
To be eligible for a return, your purchase must be:
3. How to Return
To start a return, please email us at poolclubband@gmail.com with your order number to arrange a return.
4. Faulty or Incorrect Items
If your purchase is faulty or incorrect, please contact us within 30 days. We will offer a replacement or full refund, including delivery costs.
5. Refunds
Once your return is received and approved, your refund will be issued within 14 days to your original payment method.
6. Return Costs
Customers are responsible for return postage unless the purchase is faulty or incorrect.
7. Contact
Email: poolclubband@gmail.com
This policy does not affect your statutory rights.
